Care Coordinator 119 views


Responsible for ensuring effective delivery of client services in accordance with Canadian Red Cross’ mission statement, established policies and procedures, relevant legislation, government guidelines, the Collective Agreement and the LHIN MSAA.
Provides supervisory support to Community Support Workers and actively engages the CSW’s as key members of the circle of care.

General Responsibilities and Activities

Ensures the establishments of an effective plan of service / care which is consistent with MOH Policy and the LHIN MSAA, utilizing the InterRAI CHA assessment tool and includes the client and caregiver in care and service planning
Completes InterRAI CHA assessments based on outcome scales and CCIM best practices, and as needed for each client (i.e. when the client’s or caregiver’s status or health condition changes), ensuring the Client Assessment Protocols (CAPS) inform changes in the client’s care plan, including client and caregiver input.
Responds to and follows through on urgent situations regarding clients and CSWs
Ensures that CSWs are informed in a timely manner of any potential or real risks within the scope of their position
Actively engages the CSWs in the development / revision of the care plan, recognizing that they are integral members of the client’s circle of care
Monitors HPG daily for client referrals
Collaborates with CCAC to determine new client admissions to the program; receives, reviews referrals, and assessments from CCAC, ensuring the established inter-agency business process are being followed
Investigates incidents and fall events, completes Incident and Fall Events Reports, develops and implements prevention plans and modifies the service plan as required
Ensures compliance with all Quality Management policies and Risk Management Procedures
Monitor client and caregiver satisfaction with programming and activities

Maintains current, accurate comprehensive documentation on all client records (in-home, electronic, office); maintains current and accurate CSW documentation (electronic. office)
Ensures meals meet client special diet requirements and requirements of Health Canada’s Food Guide
Ensures safe food handling and storage practices are followed
Ensures provision of client personal support requirements from the individual’s care plan
Ensure safe client medication storage
Develops CSW service schedules
Informs CSWs of assignments and changes to their schedules
Enters all relevant client and CSW information into the automated information system
Shares concerns related to the client’s medical condition, behaviours, social situations with caregivers
Monitors caregivers status (caregiver stress / feeling overwhelmed, needing more help, illness)
Develops effective working relationships and communications with other health / social service agencies
Review, implements, and complies with all policies and procedures as directed
Generates reports and performs statistical analysis as required
Assists the Manager by providing narratives around statistical data for LHIN reports and effective management as required

Human Resources

Trains and mentors staff on the implementation
Completes the recruitment and selection process for staff and volunteers and conducts orientation, training and In-Service training for CSWs
Monitors CSW performance by on site evaluation, internal / external feedback and client / caregiver feedback
Assesses CSW performance through the completion of probationary reviews and annual performance reviews
Receives and responds to CSW work-related concerns / issues in a timely manner
Responds to CSW performance concerns in a timely manner through investigation and follow-up as required, with an appropriate Management or Human Resources Representative.
Ensures compliance with the Collective Agreement, as applicable
Ensures that the employee recognition program is maintained for CSWs
Monitors CSW ability to effectively implement the activity schedule and mentors as needed
Monitors CSW ability to identify client preferences, capabilities, and limitations, without under stimulating the client

Communication skills (client, caregivers, co-workers, volunteers, supervisor)
reporting skills (changes in client condition, client preference, family updates, activity effectiveness) both verbal and written
Ability to change approach based on client needs
Active listening skills
Ability to demonstrate an understanding of a “holistic approach to care”
Ability to develop a healthy rapport with clients
Organizational skills / ability to implement structure within the program
Ability to follow directions
Attendance and punctuality

 Occupational Health and Safety

Ensures that health and safety hazards and accidents are reported immediately and in compliance with Canadian Red Cross’ established policies and procedures
Investigates and thoroughly documents all accidents and reports, all time-sensitive documentation to the Occupational Health and Safety Department and Workplace Safety and Insurance Board
Creates and promotes a rehabilitation / return to work plan for injured workers that includes modified work assignments
Completes ongoing monitoring of the established rehabilitation / return to work plan
Complies with and understands the Occupation Health and Safety legislation and practices


Provides assistance and advise to the appropriate Accounting Department with regard to: record of employment requests, late timesheet follow-up, and client billing
Conducts routine CSW timesheet and travel audits to ensure compliance
Works within allocated budgets, monitors variances, and provides recommendations to remedy variances

Internal / External Communication

Develops and strengthens a positive working relationship with clients, funder, and other service providers
Actively participates in internal and external committees and community functions (i.e. workshops, job / health fairs, client conferences, provider meetings, participation on focus groups)
Continually improves professional development
Contributes to a healthy and safe working environment

The Minimum qualifications for this job are specialized post secondary education, RN or RPN  and between 3-6 years of job related experience, or an equivalent combination of education and experience.

Ability to implement a holistic approach to care
Ability to engage the caregivers in care planning
Ability to engage the client in care planning
Ability to assess effectiveness of programming
Excellent verbal and written communication skills
Thorough organizational, interpersonal and teaching skills
Experience with care coordination or case management is an asset
Experience in human resources management is an asset
Experience in a unionized environment is an asset
Working knowledge of MS Office software application
Knowledge of the Client Information Management System software is an asset
Ability to work non-traditional
Bilingualism (French / English) is required

The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.
Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

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