Chief Operations Officer 141 views


Title: Chief Operations Officer (COO)

Reports to:  Chief Executive Officer, PIH/APZU

Located:  Neno District


Organizational Profile:


Partners In Health (PIH) is a global health nonprofit based in Boston, Massachusetts, USA, whose mission is to provide a preferential option for the poor in health care. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. PIH currently implements programs in Haiti, Lesotho, Liberia, Kazakhstan, Malawi, Mexico, Navajo Nation, Peru, and Rwanda and Sierra Leone.


PIH/APZU began working in Malawi in 2007, and our organizational headquarters are in Neno District where today we support the Ministry of Health (MOH) to serve a catchment area of 170,000 through 12 health centers and two hospitals. PIH also has a satellite office in Lilongwe, which connects PIH leadership in Malawi to national-level program and policy conversations.


Position overview


The Chief Operations Officer (COO) for APZU leads the operations and administrative functions, vital to supporting the successful implementation of our clinical programs.  In this diverse and dynamic position, the COO manages a large team of staff with responsibility for Finance, Procurement, Distribution, Transport, IT, Infrastructure and Human Resources & Administration. As a member of APZU’s executive leadership team, the COO collaborates in developing a strategic plan that effectively supports the Ministry of Health in providing health care to the communities in Neno District.  The COO has accountability for developing and implementing operational plans in support of this strategy.


Specific Responsibilities:


  1. Strategic Planning and ExecutionCollaborate with the ELT to develop long-term strategy for the organization.  Work with relevant program/clinical leads to translate strategy into tactical, multi-year work plans. (10%)


  1. People Management:  With the APZU Human Resources Director, hire, manage, coach and support managers who are able to effectively staff and manage their own teams.  With the management team and HR Director, ensure the entire staff is well managed:  selected appropriately, fully trained, provided clear and regular feedback to improve performance and recognized for outstanding performance. (25%)


  1. Operations Management:  Plan and oversee the implementation of ongoing operational services, including ensuring efficient transport and procurement operations and up-to-date maintenance; plan and oversee major capital improvement projects as required and funded. (30%)


  1. Financial Oversight and ComplianceTogether with Director of Finance, lead annual budgeting process.  Closely review monthly budget to actual reports, understanding any major variances.  Work with finance team to ensure program managers have the right information at the right time to effectively manage their respective budgets.  Work with finance staff and program managers to ensure compliance on restricted grants.  Responsible for ensuring compliance with regard to all Malawian laws including tax payments and employment regulations.  Provide final approval and oversight for large annual purchases. (25%)


  1. External RelationsThis is a shared responsibility, with the rest of the Executive Leadership team, to represent APZU with the Ministry of Health, partner organizations, and donors. Includes in participation in events, meetings and conferences on behalf of the organization.  (10%)


Skills and Qualifications:


  • Five years of operations or project management experience, preferably in international projects, with demonstrated increasing responsibility. 
  • Comfort with ambiguity, shifting priorities, and need to juggle competing demands in a fast-paced and challenging work environment. 
  • Prior experience in managing and leading strong and diverse teams.
  • Experience managing complex budgets.
  • Master’s degree in business administration (MBA), public policy (MPA/MPPA), public health administration (MPHA), Development Studies or related field preferred. 
  • Excellent interpersonal and communication skills; demonstrated ability to interact professionally and with sensitivity with culturally diverse staff, clients, and consultants. 
  • Strong operational and business analytics thinking. 
  • Proven ability to exercise good judgment, demonstrate political astuteness, and tact.
  • Knowledge of supply chain, procurement, logistics, transport, and infrastructure key. 
  • Sense of humor and flexible disposition very helpful. 
  • Strong organizational & writing skills. 
  • Commitment to social justice and health care issues.

Benefits & Remuneration


An attractive remuneration package will be offered to the successful candidate commensurate with experience and qualifications.


Qualified and interested candidates should submit their applications to or the addresses below, enclosing their cover letter; copies of relevant certificates and curriculum vitae indicating three names of traceable referees with valid telephone numbers and email addresses. All applications must reach the addressee not later than Thursday, 28th February, 2019 at 17 hours.


The Director of Human Resources                                    

Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU) 

P.O. Box 56





The Director of Human Resources                                    

Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU)

P.O. Box 1774



NB: Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU) is an equal opportunity employer as such every qualified and interested individual is encouraged to apply irrespective of gender, ethnic background, religious or political affiliation, or physical disability.

More Information

Apply for this job Apply via Facebook
Share this job
Organisation Information
  • Total Jobs 200 Jobs
  • Location xxxxxxx
Connect with us
Contact Us

All the world’s best Global Health opportunities. Register now.