Coordinator, Family Services–Head Start, Montgomery, Moore & Stanly Counties, NC 274 views


The Family Service Coordinator (FSC) manages a caseload of families participating in the Head Start and/or Early Head Start program, providing ongoing support, in partnership with families, that is responsive to their needs. The FSC develops trusting partnerships with families. The FSC supports families in using family strengths to build skills for self-sufficiency, improved quality of life and parenting interactions that help children become ready for school and life.
The FSC assists families in identifying and reaching their own goals. In collaboration from families, other program team members, and community partners, the FSC supports families in developing skills for leadership and advocacy for their children. The FSC documents all family development services to show a clear picture of the families’ needs, strengths, and growth.
The FSC has direct responsibility for tasks associated with the Eligibility, Recruitment, Selections, Enrollment, and Attendance (ERSEA) requirements of the Head Start Program Performance Standards, including the proper determination of family eligibility, ongoing recruitment, and selection of families, preservation of full enrollment and support for regular attendance of children.
As a front line representative of Save the Children, the FSC is required to ensure the safety and security of Head Start children and families with whom they encounter, and adhere to the agency’s values of Accountability, Ambition, Collaboration, Creativity and Integrity.
As a Save the Children employee who will come into contact with children on a routine basis, you are expected to help prevent child abuse in every situation by striving to minimize risk to children through mental awareness and good practice. You must take positive steps to protect children who may be a subject of concern, and report and respond to any instance of child abuse.
What You’ll Be Doing (Essential Duties)

Engage families as full partners in assessing their needs and strengths, and prioritizing their needs and interests according to their own values; ensure there is an appropriate fit between families’ needs and interests and program services.

In coordination with the Manager of PFCE, ensure that vacancies are filled within 30 days, eligibility is properly determined, enrollment includes 10% children with special needs, recruitment is active/ongoing and that funded enrollment is achieved and maintained.

Support each family in developing a Family Partnership Agreement so the family is able to understand and use goal development as a valuable life skill.
Have regular home visits with families to build on competence in the areas of: understanding attachment and child development, self and family advocacy, developmental transitions, parents as a child’s first teacher, life management skills and family wellness.

Make and consistently follow up on referrals related to: Family Partnership Agreement goals, strengths/needs assessment items, children with special needs, family health, job and education services and other services related to wellness and family sustainability.
Strengthen community collaborations to support families by: maintaining current knowledge of community resources, sharing community service information with families and building relationships during attendance of interagency meetings, community events and other scheduled meetings with community partners.
Promote a unified approach to sharing child information with families by engaging in joint planning with teachers and other specialists to prepare for home visits and other family interactions.
Participate in multi-disciplinary team meetings.
Meet program documentation requirements by maintaining accurate, objective, complete, timely and well-organized child and family records, both electronic and hard copy.
Actively participate in opportunities for continuous professional development.
Perform other related duties as assigned.

Required Qualifications

Associate’s degree in family and child development, early childhood development, social work or adult learning; or within eighteen months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related field. Advanced degree preferred.
Ability to establish and maintain effective working relationships with staff, children, families and outside agencies.
Effective communication, problem-solving, organizational and time management skills.

Preferred Qualifications

Bilingual preferred (English/Spanish or English and other languages used by children and families).

Ability to perform medium to heavy physical work exerting up to 50 pounds of force occasionally, up to 20 pounds frequently and up to 5-10 pounds constantly, performing such activities as sitting, crawling, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting and grasping. This also includes some duties that require repetitive action and motion skills, keyboarding and computer use.
Clear criminal records check (including child abuse registry check if required by state regulations) and pass all state and local health requirements required post job offer and prior to employment. To drive agency vehicles (if applicable), must have a valid driver’s license and be insurable by the Save the Children Head Start insurance carrier and have a Motor Vehicle Record acceptable to Save the Children Head Start. Current and former Head Start/Early Head Start parents will receive preference for employment vacancies for which they are qualified.

What’s In It for You·         Aetna Medical and Dental insurance with a concierge service
·         Health Care and Dependent Care Flexible Spending Account
·         Vision Insurance
·         Life Insurance
·         Employee Assistance Program
·         Paid Holidays
What makes us special! 

Generous Retirement Savings with matching company contributions

Pet Insurance, Critical Illness Insurance, Identity Protection, Home, Auto and additional Life insurances

Leadership and Employee Development Training, including:

·      Our remarkable in-house CORE, Senior Management Development, and Leadership Development Programs
·      Language learning opportunities
·      Continuous Improvement skill development programs
·      Brown Bag information sharing sessions

Save the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom Save the Children is in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation. Any violations of this policy will be treated as a serious issue.
We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws.




Associates or better in Social Work or related field.

Technical/other training or better in Social Work or related field.

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