Monitoring, Evaluation & Learning Manager, Pacific Labour Facility – Brisbane 247 views

Company Overview
Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.

For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved – and is committed to continuing to improve – economies, societies and most importantly, people’s lives.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.

Project Overview and Role

The Pacific Labour Facility (PLF): the PLF facilitates the seasonal and longer-term work opportunities for Pacific workers to Australia. It connects Australian employers with Pacific workers, supports the administration of the Pacific Labour Scheme and provides targeted support to Seasonal Worker Programme. The PLF is managed by Palladium and provides the backbone of Australia’s future support for circular labour mobility in the Pacific under the direction of the Department of Foreign Affairs and Trade (DFAT).

Contracting arrangements: Whitelum Group, a sub-contractor of Palladium, will be the employer for this position.

Purpose of the Position: The purpose of the MEL Manager is to promote evidence-based decision making and learning across the PLF Program in order that the Program continuously improves to reach its targets and outcomes. The MEL Manager will lead a geographically dispersed team of professionals (including in-country QLP coordinators in 8 Pacific locations) to design and implement the PLF Monitoring, Evaluation, Research and Learning Framework and activities, including data collection, collation, analysis, reporting, and learning events and products.


Duties: Under the direction of the Quality, Learning and Performance (QLP) Lead, the MEL Manager will be responsible for the following duties:

  • Ensure MEL meets the reporting, accountability, learning and information needs of the PLF.
  • Manage the MEL section team that includes: MEL Officer, up to 8 QLP Coordinators (these positions will be located in Pacific partner countries and report to the MEL Manager), Statistical and Qualitative Data Analyst, and the MIS Manager.
  • Undertake performance reviews and assessments of staff under your management.
  • Oversee the testing and re-design (if required) of M&E data collection tools and methods, and implementation of the MEL Framework (research aspects of the framework will be managed separately but strong collaboration with the research section will be necessary).
  • Produce a range of user-focused MEL products and services that promote uptake of evidence and support informed operational and policy decision-making.
  • Respond to requests for MEL related information, including rapid turn-around briefs, info-graphics, dash-board support, thematic / topical papers, etc.
  • Ensure all tools are streamlined to minimize third-party work burden, are tested prior to wide-spread adaption, and are aligned with the MEL framework.
  • Deliver user-friendly supporting guidance and ensure in-country staff mentor and coach partners throughout implementation.
  • Manage and provide leadership to the MEL Unit team of staff, including performance feedback and assessments, mentoring, etc.
  • Ensure the QLP In-Country Coordinators are supporting the Research and Diversity and Inclusion functions of the QLP.
  • Oversee the development of M&E related MIS functions and ensure integration of MEL tools into online platforms.
  • Establish and manage a QLP Help-Desk function that provides data and information to key clients, and support for utilisation of the MIS and M&E tools.
  • Ensure Annual Reports are produced in line with DFAT quality standards.
  • Contribute to the Adaptive Management Learning Cycle with the QLP Unit, including through the production of information and evidence, and facilitation of events.


The MEL Manager will be a seasoned senior expert with experience in managing M&E teams for development programs. The ideal candidate will have the following skills, competencies and experience:

  • Significant experience in the design and implementation of M&E in development projects.
  • Experience working with DFAT and/or on DFAT funded programs, and experience working in the Pacific, will be beneficial.
  • Excellent stakeholder engagement and communication skills including internal and external stakeholders in Australia and in partner countries.
  • Excellent organisational and project management skills, including an ability to initiate and follow up tasks, delegate, prioritise and monitor progress, manage a team to achieve targets and outcomes.
  • Social science research skills including to collect and understand the evidence from a range of sources, data collection and survey development skills, testing the efficacy of one intervention against another, identify progress against outcomes, and understanding the limits around causal inference.
  • Data analytical skills to determine whether and how the program is tracking against its outputs and outcomes, and against its annual work plan and thematic strategies including quantitative and qualitative design and analysis, and cost-benefit analysis.
  • Communication – whether it’s communicating with stakeholders why a monitoring and evaluation exercise is necessary and important, communicating to participants why it’s important they complete a survey, or communicating the results of analysis to various audiences in a way they can understand and benefit from.
  • Strong training & facilitation skills, including ensuring that learning events are engaging and dynamic, and achieving desired outcomes.
  • Strong communication skills with an ability to communicate with diverse audiences using multiple channels (info-graphics, written, workshops, reports, etc), and to communicate results to people without technical backgrounds.
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