Egypt Osra: Manager, Service Delivery 44 views

Manager, Service Delivery USAID/Egypt OSRA

About Palladium:
Palladium is a global company working to design, develop and deliver positive impact on the lives and livelihoods of people around the globe; broaden access to health, water, power, and infrastructure; build enduring, sustainable, and transformative institutions and market systems to address global challenges; and conserve the natural world. We operate in over 90 countries and have a workforce of 3,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities.

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Our Americas’ business team has brilliant and passionate colleagues working in Asia, Africa, Europe, the Middle East, and North and South America as well as the Caribbean, fulfilling projects and assignments for clients from institutions, corporations, governments, and foundations based in the Americas. We have offices in Washington, DC, New York City, and Raleigh-Durham, NC.

This Opportunity:
Palladium is seeking a Manager, Service Delivery for a USAID-funded family planning and reproductive health (FP/RH) project in Egypt, which is expected to begin in mid-to-late 2022. The USAID/Egypt Osra (Family) Activity will support and contribute to the Government of Egypt’s (GOE) National Population Strategy (NPS) 2015–2030 and the three-year National Program to Plan Population Growth (2021-2023). The OSRA activity will improve family health outcomes by reinforcing the national family planning and reproductive health (FP/RH) program in partnership with the Ministry of Health and Population (MOHP). OSRA will provide three pivotal results: 1. Women’s and men’s uptake and continuation of voluntary family planning services increased; 2. Youth equipped with knowledge and skills necessary to make healthy life choices; and 3. Gender dynamics improved for enhanced voluntary family planning and reproductive health outcomes. For more information on the potential project, please consult the NOFO: https://www.grants.gov/web/grants/view-opportunity.html?oppId=338284

Reporting and Supervision: Director, Service Delivery

Primary Duties and Responsibilities:
Provide technical and programmatic support related to improving the quality of service delivery.
Support interactions between the project and external stakeholders in the area of service delivery and quality.
Support the design and implementation of the project’s service delivery strategy and activities
Provide cross-cutting leadership across all three objective areas in identifying, developing, implementing, and evaluating issues related to service delivery.
Ensure that activities that are related to this project area are tracked according to the project workplan.
Represent the project at relevant professional meetings, working groups, and seminars.
Prepare analyses, recommendations, briefing notes, white papers, and assessments for internal and client use.
Support the completion of all project reports related to service delivery and quality.
Perform other related duties and responsibilities as assigned.
Key Competencies Required:
A degree in public health, health service delivery, health management, international development, or a similar field is preferred
Progressively increasing responsibility developing service delivery and quality initiatives, with experience directing technical interventions to improve service delivery, preferably in a USAID context.
Understanding of the Egyptian FP/RH service delivery system and quality issues.
Familiarity with service delivery improvement approaches appropriate for the Egyptian context.
Experience working in Egypt and/or the broader MENA region
Preferred experience working on USAID-funded projects and knowledge of U.S. government regulations.
Experience interacting with in-country agencies, including central and local government, development partners, civil society, and community-based organizations.
Demonstrated oral and written communication skills in English and Arabic (MSA and Egyptian dialect).
Ability to develop and deliver technical presentations for technical and non-technical audiences.
Demonstrated ability to interpret research findings and apply them to the Egyptian context when required.
Prior experience developing strategic plans, workplans, and/or activity plans for improving service delivery programs.
Egyptian nationals are encouraged to apply.

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