Support Service Coordinator, Pacific Labour Facility – Brisbane 28 views

Support Service Coordinator, Pacific Labour Facility – Brisbane
About Palladium:
Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world’s most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people’s lives.
Project Overview:
The Pacific Labour Facility (PLF) facilitates seasonal and longer-term work opportunities for Pacific workers in Australia. It connects Australian employers with Pacific workers under the newly introduced Pacific Australia Labour Mobility (PALM) scheme which combines the existing Pacific Labour Scheme (PLS) and Seasonal Worker Programme (SWP).
Role Overview:
The Support Service Coordinator (SSC) will have responsibility for management of the 1800 Support Line and will apply an intake and triage approach to issue response and resolution. This will include provision of relevant program information and advice; forward-referral of matters to relevant internal PLF streams or external supports; and/ or escalation management of high-risk and critical incidents.
Responsibilities:
Intake, Triage & Referral Management including managing all intakes and ensuring appropriate record keeping into the record management system (MIS).
Deliver responses to all intake matters including direct resolution and/or referral/escalation of matters.
Coordinate cross-PLF stream referrals and engagement.
Facilitate engagement of relevant stakeholders in the resolution or escalation of issues. Stakeholders may include participating countries, Approved Employers, DFAT.
Provision of general information, advice and support to Approved Employers, community members and workers with general support needs, including assisting with worker on-arrival needs, general welfare matters and return of workers’ home.
Provide input in continual service system improvements including identification of trend issues or gaps in processes and information.
Requirements:
Available to work for the hours of 11am-7pm
Demonstrated experience in a relevant discipline, e.g. Community Services, Human Services.
High level relationship management skills, including demonstrated ability to work with diverse stakeholders.
Strong decision-making, professional judgement, risk management, and ability to work autonomously.
Demonstrated cultural competency, problem solving and conflict resolution skills.
Excellent written and oral communications skills with demonstrated experience in using communications strategically for advocacy purposes.
Competency in the use of Microsoft Word and Excel and Outlook.
Benefits:
Flexible working arrangements
Modern office in central CBD location
Great team culture with social activities and events
Working for a program that is making positive impact
Applications close on 28 August 2022 and will be assessed on a rolling basis.
The successful candidate will be offered an initial contract to 30 June 2023. This is a Brisbane based role with options for flexible working. Candidates who are willing to relocate for the position must do so at their own expense.
You must have valid Australian work rights to be considered for this position – visa sponsorship is not available.
Equity, Diversity & Inclusion – Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.
Safeguarding – We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Apply now
Share
Save Job