Employment Advisor 38 views

Employment Advisor
Project Overview and Role:
Primary Duties and Responsibilities:
The Employment Advisor joins the Restart programme which offers employment and employability support to Universal Credit claimants who have been out of work for at least 12 months to find jobs in their local area. The scheme will provide up to 12 months of tailored support for each participant. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.

The salary range for this role is: £25,500 to £29,000

You will play a vital role in the success of the programme, working with a case load of customers, building relationships with each one of them, tailoring the support you provide to their needs and working with other team members to find them suitable support and eventually work. Your support will range from CV development, progress discussions, signposting to internal training support, interview guidance and of course; job sourcing.

This position is based in our Winchester office with a small, well established team.

Primary Duties and responsibilities:
Take responsibility and accountability for customers as assigned and working with them through to employment. This will include:
Assessing the customer’s starting position to decide how to best meet their needs.
Building rapport and a positive working relationship with each customer.
Creating and following through with individual action plans ensuring appropriate and effective activity is undertaken by each customer.
Address customer’s personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.
Identify, structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.
Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc
Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers, both remotely and face to face
Develop relationships and networks with key stakeholders including employers, Job Centre teams and provisions and funding providers to ensure smooth operation of all processes.

Required Qualifications:
Skills and experience:
Required
Passion for working with people and delivering an inclusive service;
Experience of working in a customer focused, target driven environment;
Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed;
A level of independence and professionalism to work independently;
Detail-oriented with strong organisational skills;
Interest in welfare to work
Desirable
Track record of performance and success in target driven sales and customer or community facing roles.
Knowledge of the employment market in their area.
Key Competencies:
Creative intelligence;
Ability to motivate, challenge and inspire;
Proactive and solution focused;
Excellent communication skills;
Performance and target focused;
Excellent organisation and prioritisation skills;
The determination and drive to want to make a positive difference.

Company Overview:
About Palladium – Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world’s most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people’s lives.
Equity, Diversity & Inclusion – Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.
Safeguarding – We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
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